Using this website

This website is run by We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

The development has taken a fully responsive approach ensuring content is accessible from viewing on mobile phones through to large desktop displays. It has been important to the development that we would not only ensure text is made accessible, but also that the viewing experience is equal across screen sizes, ensuring photographs focus on the relevant areas when being resized and that our commissioned video has transcripts available.

We have made every effort to make the website easy to use and accessible to everyone. We have aimed to make this site adhere to the following guidelines:-

  • HTML4/5
  • CSS 2/3.0
  • WCAG Version 2.1 (AA)


AbilityNet has advice on making your device easier to use if you have a disability.

Internet Browser Compatibility

The website has been tested on most of today's leading browsers.

The website has been tested in the following browsers:

  • Chrome 
  • Firefox 
  • Internet Explorer 
  • Safari


To support the sense of place and cultural experience of Wales we have a bespoke typeface collection that takes cues from the Welsh typographical heritage.

The font acts as a unifying cornerstone of the visual brand identity, representing Wales to the world in an authentic and creative way.

We’ve built in a series of glyphs and diagraphs that support sense of place and character as is required.

  • Cymru /  Wales Sans is typically used as a headline font
  • Georgia Sans is used across body copy
  • Cymru / Wales Serif is used across body copy

Our fonts have been developed in conjunction with an accessibility agencies to review and adjust the font where required. 

Photography, Illustration and Video

We aim to have all of our owned media assets accessible, this includes descriptive alt text and captions where appropriate. Our videos are often hosted on YouTube or Vimeo where captions are made available. 

When embedding third party content in to our website we are unable to guarantee that all external parties have followed the same approach.

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 30 days.

Reporting accessibility issues with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-compliance with the accessibility regulations


Issues with PDFs and other documents

Many of our older PDF documents don’t meet accessibility standards - for example, they may not be marked up so they’re accessible to a screen reader.

Some of our PDF documents are important in providing information about our services. For example, we have PDFs with information promoting Wales as a destination, some of these from partner organizations. By April 2022, we plan to either fix these or replace them with accessible HTML pages.

How we tested this website

This website was last tested in February 2018. The test was carried out by Nomensa LTD prior to the launch of this website, and maintained by our current development partners BoxUK Ltd.

We tested:

What we are doing to improve accessibility

Making our website fully accessible is an ongoing process and we are committed to offer a AA standard compliant user friendly experience. Our planned approach is to use a combination of both technology and focus groups that include users who have disabilities or use assistive technologies.

Ongoing developments are completed with AA accessibility as a core aim carried out by our development partners box UK.

An external review was completed March 2021 and identified issues have been addressed.


This statement was prepared on the 18th September 2020. It was last updated on the 6th of  April 2022.

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